FAQ: Shipping and Delivery |
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- What is the minimum and maximum amount I can order at one time?
- How do I know my credit card was accepted and order processed?
- How do you ship?
- Do you ship to P.O. Boxes and APO?
- Is a signature required for shipping?
- What is the cost of shipping?
- How do I change my order after it has been placed?
- Where do I send my payment?
- How long does it take for You to receive my Western Union transfer?
- How long is the whole process of ordering and shipping?
- Can I buy your products through another way aside from the website?
- Is this company legit and am I safe to do business with?
- How do I ask for refund if I am not happy with products?
- How can I contact You?
- What is the minimum and maximum amount I can order at one time?
For Credit Card Payment we have no limits for minimum order but maximum order is limited to 500 USD/day and 1000 USD/week. If choosing Western Union or Bank to Bank Payment option there are no limits at all!
- How do I know my credit card was accepted and order processed?
Each time you type in you card data ( wrong or correct) you get email from our shop confirming we received order inquiery and couple sec/min afterwoods you get another email confirming payment acceptance by processor! YOU MUST SEE THIS: Credit Card Payment - Accepted - Order in process! We created internal order tracking system for you ( to the point when it leaves our distribution centre) so its all yours to use cause our team at customer support sees same data as you can see yourself! So just log in and check if your order has been sent and when! Than count up to 21 BUSINESS DAYS ( only moday till friday) as NORMAL DELIVERY TIME!
- How do you ship?
We ship our products world wide.
Products are shipped with regular air mail.
- Do you ship to P.O. Boxes and APO?
Yes, we ship to P.O. Boxes and APO, you can use P.O. Box as delivery address, but when entering address of credit card holder do not use P.O. Box address, because it is not allowed by credit card processor, use card holder address and in worst case give us Shipping address in comments of order ( same for APO).
- Is a signature required for shipping?
Once packages leave our distribution they are not treated as recorded/registered shipments and therefore they dont require any signature upon delivery.
- What is the cost of shipping?
We have only one method of shipping for now. Shipping costs 23 USD ( 19 EUR ) to USA, Canada, Europe and rest of the world.
- How do I change my order after it has been placed?
Unfortunately, we do not make any manual changes or cancellations to pending orders. Since the order process is entirely computerized, it is much faster, more efficient and less problematic to place a completely new order. So, if you wish to make changes to your order, simply place a new order and disregard your former order number (it will automatically be canceled and removed from our system if payment is not made within 60 days).
NOTE! Since order cancellations are not accepted once payment is received, you must make necessary order changes before payment is made.
- Where do I send my payment?
Information on where to send your payment is provided after you place an order, and its sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay. In case you haven't received it when placing and order, please contact us and we will send you data by email!
- How long does it take for You to receive my Western Union transfer?
Payments made by Western Union are normally processed within 2-3 business days after we receive transaction data from you. If payment is rejected by WU ( data not correct) than we send you email and whole process starts all over again so be carefull in order to avoid delays! If transaction is successfull we ship in 48 hours after confirmation was received!
- How long is the whole process of ordering and shipping?
Order confirmation with instructions for how to make payment is sent to your email address automatically and immediately after you submit your order. Once payment is received, we process and dispatch your order within 2 business days. Shipping time is normaly between 7 and 21 business days and for very remote countires up to 30 business days! PLEASE NOTE that BUSINESS DAYS are only monday to friday so before you order you should have that clear in your mind! Delivery time includes time necessary for international regular airmail, which must also pass your customs, so we expect you to accept this as NORMAL DELIVERY TIME and respect it! Please check your ORDER HISTORY online first and count business days before writing to us about delivery time! If its over 21 business days, PLEASE CONTACT US and together we will find the reason and the solution!
- Can I buy your products through another way aside from the website?
Since we are specialized in internet mail ordering, our services are only available through our website.
- Is this company legit and am I safe to do business with?
We understand Your concerns to that matter since there are many nonlegit pharmacies on the web and for consumer is very difficult to pick out the right partner! We are totaly legit, work successfully for more than 5 years, have online customer support on regular daly basis ( monday till friday) and products original brand names or are high quality generic products from well known pharmacies.We are professional mailorder pharmacy, ship out 100% and keep good customer. It is in our interest to have You satisfied with our services, so You keep comming back for whole time of your needs!
- How do I ask for refund if I am not happy with products?
Please do contact us and we will find a solution for you or we will refund you amount.
- How can I contact You?
Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our departments through our website. Our customer support works on regular daily basis from monday to friday ( except weekends and hollidays) and we will answer your email in 24 to 48 hours!
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| 601551 requests since Monday 06 June, 2005 |
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